Support

The Support tab bundles every route to help, guides and contact — from self-service to personal support.

Live chat

Click "Start chat" to open our support chat right inside the Hub and get answers to your questions without any wait.

Knowledge, answers & solutions

Cards with the most important self-service resources:

• Knowledge base — tutorials, tips & expert knowledge

• Manual — features & configurations

• Shopware docs — Shopware core functions

• Video tutorial — step-by-step videos

• Config finder — find configurations quickly

• Frequently asked questions (FAQ) — questions & answers

• Update guide — step by step to the update

• ThemeWare® Utilities — leads straight to the

• Create ticket — individual help (opens a selection modal with chat or a ticket in your Shopware account)

• Complaint — report a concern officially

• Improvement suggestion — suggestions & feature requests

• Services — individual customisations and commissioned work

• Remove branding — request removal of the footer notice

• Partners & agencies — priority support and partner programme

• Service portal — your central point of contact

• News — news & announcements

• Changelog — version history & updates