> For the complete documentation index, see [llms.txt](https://docs.themeware.design/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.themeware.design/additional-features/hub/support.md).

# Support

The Support tab bundles every route to help, guides and contact — from self-service to personal support.

<figure><img src="/files/6H0IKQRDuAyN31ONEQom" alt=""><figcaption></figcaption></figure>

## Live chat

Click "Start chat" to open our support chat right inside the Hub and get answers to your questions without any wait.

## Knowledge, answers & solutions

Cards with the most important self-service resources:

* **Knowledge base** — tutorials, tips & expert knowledge
* **Manual** — features & configurations
* **Shopware docs** — Shopware core functions
* **Video tutorial** — step-by-step videos
* **Config finder** — find configurations quickly
* **Frequently asked questions (FAQ)** — questions & answers
* **Update guide** — step by step to the update
* **ThemeWare® Utilities** — leads straight to the [Utilities tab](/additional-features/hub/utilities.md)

## Contact & feedback

* **Create ticket** — individual help (opens a selection modal with chat or a ticket in your Shopware account)
* **Complaint** — report a concern officially
* **Improvement suggestion** — suggestions & feature requests
* **Community** — exchange in the forum

## Services & partnership

* **Services** — individual customisations and commissioned work
* **Remove branding** — request removal of the footer notice
* **Partners & agencies** — priority support and partner programme

## More & latest

* **Service portal** — your central point of contact
* **News** — news & announcements
* **Changelog** — version history & updates
* **Compatibility** — Shopware & ThemeWare® versions