The Support tab bundles every route to help, guides and contact — from self-service to personal support.
Click "Start chat" to open our support chat right inside the Hub and get answers to your questions without any wait.
Cards with the most important self-service resources:
Knowledge base — tutorials, tips & expert knowledge
Manual — features & configurations
Shopware docs — Shopware core functions
Video tutorial — step-by-step videos
Config finder — find configurations quickly
Frequently asked questions (FAQ) — questions & answers
Update guide — step by step to the update
ThemeWare® Utilities — leads straight to the Utilities tab
Create ticket — individual help (opens a selection modal with chat or a ticket in your Shopware account)
Complaint — report a concern officially
Improvement suggestion — suggestions & feature requests
Community — exchange in the forum
Services — individual customisations and commissioned work
Remove branding — request removal of the footer notice
Partners & agencies — priority support and partner programme
Service portal — your central point of contact
News — news & announcements
Changelog — version history & updates
Compatibility — Shopware & ThemeWare® versions
Last updated 1 month ago
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